Welcome to Brands Haus! We’re committed to providing quality kids’ clothing made from export leftover fabrics, blending sustainability with style. Our Refund & Exchange Policy ensures your experience with us is smooth, transparent, and satisfactory. Please review our policy below.
Eligibility for Returns and Exchanges
- Return & Exchange Window: Items are eligible for returns or exchanges within 7 days of delivery.
- Condition: Items must be in their original, unused, and unwashed condition, with all tags and packaging intact.
- Exclusions: We do not accept returns or exchanges sales, clearance, or custom-made items.
Refund Process
- Request Submission: To initiate a return or exchange, contact us at (Contact Us) with your order number, item details, and reason for return or exchange.
- Inspection & Approval: Upon receiving your item, we will inspect it. If it meets the criteria, we’ll process the refund to your original payment method within 7-10 business days.
- Non-Refundable Shipping Fees: Initial shipping fees are non-refundable on any return or exchange.
- Partial Refunds: Items returned outside policy or not in original condition may receive a partial refund at our discretion.
Exchanges
- Product Availability: If you’d like a different size or product, we’ll happily exchange it, subject to stock availability.
- Shipping for Exchanges: If you want to exchange something, you have to pay for shipping it back to us. We’ll pay to send you the new item.
- One-Time Exchange Only: Exchanges are limited to one per order.
Defective or Incorrect Items
- Reporting: If an item arrives damaged or you receive an incorrect product, please inform us within 3 days of delivery with photos and a brief description of the issue.
- Resolution: If you get a defective or wrong item, we’ll send you a new one (subject to stock availability) or give you your money back after verification. But we can’t refund your delivery charges.
Shipping Costs & Responsibility
- Return Shipping: For standard returns or exchanges, customers are responsible for return shipping costs. Original shipping fees are non-refundable.
- Responsibility: We suggest using a shipping service that lets you track your package because we can’t guarantee we’ll receive your return.
- Lost or Damaged Returns: Brands Haus is not responsible for items lost or damaged during return shipping.
Changes to Refund & Exchange Policy
We reserve the right to update this Refund & Exchange Policy at any time. Any changes will be reflected on this page.
Contact Us
For questions or to initiate a return or exchange, please contact us.
Brands Haus
Email: contact@brandshaus.com
Phone: 0332 5151403